All products supplied by Cambridge Awnings are bespoke and manufactured specifically to each customer’s requirements.
Deposits enable manufacturing, procurement and scheduling to commence.
All products are manufactured to order and supplied through specialist manufacturers and suppliers.
Whilst the vast majority of orders are completed within the estimated timeframe provided, delays can occasionally occur due to circumstances outside our control.
Installation dates can only be confirmed once products have been received, inspected and prepared for installation.
Manufacturing and delivery are separate stages of the process.
We believe customers should be allowed sufficient time to make an informed decision without pressure.
Our role is to provide advice, information and a professional proposal.
The decision whether to proceed remains entirely with the customer.
No.
Manufacturer warranties generally cover manufacturing defects and workmanship.
Insurance is designed to cover risks such as storm damage, accidental damage, impact damage and other unforeseen events.
We recommend servicing every 2 to 3 years depending upon usage, location and environmental conditions.
Cambridge Awnings offers a Preventative Maintenance Service from £295 + VAT.
Yes.
Although modern awnings are extremely robust, they should not be left extended during adverse weather conditions.
Customers should monitor weather conditions and retract the awning where appropriate.
This is often an indication that the batteries within the Adigo vibration sensor are becoming low and require replacement.
Further information can be found within our Warranty, Maintenance & Weather Policy.
Before requesting a service call, we recommend:
If the problem persists, please contact our office.
No.
We recommend allowing dirt to dry naturally before gently removing it using a soft brush.
Pressure washing and abrasive cleaning methods may damage the fabric and reduce its lifespan.
External products are exposed to weather, temperature changes and operational loads throughout their lifetime.
Minor adjustments may occasionally be required and should be considered part of normal ownership and maintenance rather than a product defect.