Replacement page copy — item 3 from the website audit
When purchasing an awning or outdoor living system, most homeowners naturally focus on the product, the fabric, the design and the features. However, it’s also worth understanding the warranty that supports your investment — and knowing exactly what’s covered, for how long.
Every Weinor awning we supply comes with:
We then upgrade that hardware and motor cover, free of charge, to a full 5 years — so you’re never left with a short manufacturer warranty on the moving parts.
On top of the product warranty, every installation we carry out is backed by our own 5-year Installation Services Warranty, covering our workmanship. We’re also fully insured with NFU, with public liability cover up to £10 million, for complete peace of mind while we’re working on your property.
A quality awning is designed to provide many years of enjoyment. A warranty forms part of that long-term confidence — it demonstrates a commitment to quality, and it means that if something genuinely goes wrong within the covered period, you’re protected.
A warranty typically addresses manufacturing or product-related concerns — for example, a fault with the motor or a defect in the fabric. Routine care, cleaning, and sensible operation remain important responsibilities for the owner, and aren’t covered by warranty. This is perfectly normal, and applies to any awning from any supplier.
It’s always worth retaining:
These documents can be useful throughout ownership, particularly if you ever need to make a warranty claim.
Simple habits help support long-term performance. Examples include:
Looking after the system properly helps maximise enjoyment and performance, and keeps it in the best possible condition for the full length of its warranty.
Most homeowners never need to make a warranty claim. Quality products, professional installation, and sensible ownership usually provide years of reliable service — backed, in our case, by cover that goes well beyond the manufacturer’s own standard terms.
We work with premium manufacturers and trusted installation partners to ensure every project is completed to the highest standards. The warranties below are designed to provide confidence and peace of mind in your investment.
The awning fabric supplied with your installation is covered by a 10-year manufacturer’s warranty against defects in materials and workmanship under normal residential use.
This warranty does not cover:
Where applicable, Weinor LongLife arms are covered by a 10-year manufacturer’s warranty. These high-performance components are engineered for durability and reliable operation throughout their service life.
The warranty applies to manufacturing defects and material failures occurring during normal use.
Motors, controls, sensors, and associated hardware are covered by a 5-year warranty against manufacturing defects.
This includes:
Coverage is subject to proper use, installation, and maintenance.
Cambridge Awnings provides a 5-year Installation Services Warranty covering workmanship associated with the installation of your awning, pergola, or outdoor living system.
This warranty covers installation-related defects resulting from workmanship issues carried out by our approved installation team.
The warranty does not cover:
Regular maintenance helps maximise the performance and lifespan of your awning or pergola.
We recommend:
Failure to maintain the product appropriately may affect warranty coverage.
Our products are designed to enhance outdoor living, but they are not intended to withstand all weather conditions.
Retractable awnings should be retracted during strong winds or when the property is unattended.
Where wind sensors are installed, they provide additional protection but should not be relied upon as a substitute for responsible operation.
Many awnings can tolerate light rain when installed with the correct pitch. However, pooling water can cause damage and should be avoided.
Always follow the specific guidance provided for your product.
Awnings and pergola roofs should not be subjected to snow loading or ice accumulation unless specifically designed and approved for such conditions.
Products should be protected during severe weather events, including storms, unusually high winds, heavy snowfall, and other extreme conditions.
Weather-related damage resulting from use outside the product’s intended operating conditions may not be covered under warranty.
If you believe your product has developed a fault covered under warranty, please contact Cambridge Awnings as soon as possible.
To help us assess your claim, please provide:
We will review the information and advise on the next steps.
If you have any questions about your warranty, maintenance requirements, or product care, please contact Cambridge Awnings. Our team will be happy to help you get the most from your outdoor living investment.